How can I access support?

How can I access support?

We apologise for whatever difficulty you’re experiencing.

To resolve any issue or answer any questions you might have. Kindly explore any of the channels below to access support:
  1. You can also reach out to your assigned Client Partner.
  2. Join our Slack community  here  where a member of the team will definitely help you out.  
  3. You can also shoot us a mail via

Please, do not hesitate to reach out as the team is readily available to attend to all of your concerns and questions.
    • Related Articles

    • How do I add a member of my team to my dashboard?

      To add a new team member, Kindly follow the steps below: Log in to your dashboard here On the left pane, scroll down and click on Settings. Then click on 'Team' On the Teams page, at the top right, click on ‘Invite a member’ Inviting a member ...
    • What is Easy Lookup?

      Easy Lookup is a no-code identity verification solution that grants you dashboard verification access without having to complete any form of integration. With the Easy Lookup, you able to validate and verify government issued IDs seamlessly. The Easy ...
    • How to set camera permissions

      Camera permissions are a fundamental aspect of privacy and security when it comes to using camera-enabled devices such as smartphones, tablets or computer. Camera permissions allow apps or websites to access and utilize the camera functionality on ...
    • Can I collect additional documents needed for onboarding from my customers using the widget?

      Yes, you can collect multiple additional documents needed for onboarding from your customers during onboarding. You can do this by using the “Upload other IDs/Documents” page from the Verification pages. This allows you collect any other supporting ...